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Dealing with Negative Feedback

February 8, 2007 at 4:55 pm · Filed under eBay Tips

As standard, we recommend you deal with negative feedback by following the method outlined below:

    1. Go to the feedback forum: http://pages.ebay.co.uk/services/forum/feedback.html

    2. Go to ‘Reply to Feedback Received’ Reply to the buyers feedback using FACTUAL information to back up what caused the problem to the buyer, and give future buyers reassurance.

    2. Go back to the feedback forum and click ‘Leave Feedback’, find the item and leave a negative feedback for the buyer using factual information again.

    2. Email the buyer and explain (again if needs be) the cause of the problem, your resolution, and state that you would like to mutually withdraw the negative feedback.

    3. Go to http://feedback.ebay.co.uk/ws/eBayISAPI.dll?MFWRequest and attempt to mutually withdraw the feedback. If the buyer agrees to mutually withdraw, feedback for both you and the buyer will be removed from both accounts. (your feedback score / % will reflect this).

 

1 Comment »

  Biddy wrote @ February 10th, 2007 at 4:53 pm

I would be careful about using mutual withdrawl for every negative feedback you ever receive. If a seller has a large number of mutually withdrawns, I tend to feel as a buyer that they’re putting a lot of pressure on buyers to agree to this, and/or are likely to deal in retaliatory negging. Both of those things would put me off a seller much more quickly than a few calmly dealt-with negs.

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